WE DO NOT OFFER REFUNDS OR RETURNS.  Please choose your stock carefully. If you would like to return an item, it is at our discretion to accept the item back and offer a credit note for the value of the item.


If the stock purchased does not meet the criteria of its purpose, a claim must be lodged immediately following receipt.  The Tree Shop will, at their discretion, replace the stock or refund the purchase price.  We will not be liable if you have failed to follow instructions, modified the goods or used them for an unintended purpose. No liability is accepted beyond the delivery of stock.


Plants are affected by numerous conditions beyond the control of The Tree Shop. Including but not restricted to, watering, soil preparation, drainage, planting, handling procedures, mulching, insect damage, site suitability and weather. Therefore no guarantee can be offered in respect of plant growth or description and responsibility and liability for stock ends when it is received and accepted by the purchaser.  We exclude liability for indirect or consequential loss.