At The Tree Shop, we understand that your privacy and the personal information collected must remain secure. We will not release any information you have provided to us to a third party for any reason, other than to fill an order or request made by you.
At The Tree Shop we only collect personal information that is necessary for us to conduct our business as a provider of goods. We respect your privacy and all personal information you provide such as name, shipping & billing address, telephone number, and e-mail which will remain strictly confidential.
We do not acquire any more information about customers other than what is required by law or otherwise necessary to provide our high level of customer service. This information is never sold, rented or released to third parties other than for the completion of the transaction.

Advertising and Marketing

The Tree Shop may send marketing mail to its customers, if the mail is related to the purpose for which it was collected. If customers agree to sign up to the The Tree Shop  newsletter, The Tree Shop may send promotional and advertising material and mail to said customers. If the customer no longer wishes to receive this mail from The Tree Shop, they should advise the The Tree Shop, who would then cease this service. The Tree Shop may take up to 30 days to stop sending marketing mail.

Cookies Policy

A cookie is a small data file, placed on the computer of a web user. This occurs the first time a web browser visits a website that operates cookies. Cookies are necessary to ensure security. If you prefer not to receive any cookies, you should modify the preferences in your browser to refuse cookies. The Tree Shop does not use cookies to keep personal profiles of visitors to the site.

Secure Storage of Personal Information

The Tree Shop makes all efforts and takes all reasonable steps to protect any personal information that you provide, while making sure it is up to date. All personal information is held and stored on secure servers or storage, located in controlled environments.

Access Your Personal Information

At any time, you may request a copy of your personal information that The Tree Shop are holding. If you would like to do this, please contact The Tree Shop.

Amending Your Personal Information

If you wish to make amendments to your personal information that is held by The Tree Shop, and is inaccurate or out of date, please contact The Tree Shop.

Further Details Regarding Our Privacy Policy

If you would like further information about how our privacy policy applies, or how we manage your personal information and safeguard your privacy please contact us by email or post:
Phone: 03 9859 9190
Post: The Privacy Officer, The Tree Shop, 375 Canterbury Road, Surrey Hills, VIC, 3127 AUSTRALIA

Changes to Our Privacy Policy

The Tree Shop reserves the right to change this Privacy Policy at any time.
From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act 1988 and the National Privacy Principles. We may notify you about changes to this privacy policy by posting an updated version on our website
If you require any further information about the Privacy Act 1988 and the National Privacy Principles, you can visit the Federal Privacy Commissioner’s website at